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Bathukamma: the brightest greens for Telangana's festival of flowers

Legal & policies

Returns & Refunds

Because microgreens are perishable, our returns process works a little differently from typical retail.

Draft policy — content on this page is a structural placeholder and has not yet been reviewed by qualified legal counsel. Do not treat it as binding until reviewed and confirmed by the Greziva team ahead of production launch.

Quality Issues

If your order arrives damaged, wilted, or otherwise not meeting our freshness standard, contact support within 24 hours of delivery with a photo — we'll arrange a replacement or refund.

Other Order Issues

For issues unrelated to freshness (wrong item, missing item, payment errors), contact support within 48 hours of delivery.

Missed or Failed Deliveries

What happens when a delivery can't be completed, and whether a re-delivery or refund applies, depends on the reason. See 'If a Delivery Attempt Fails' in our Shipping & Delivery policy.

Refund Timeline

Approved refunds are processed to your original payment method within 5-7 business days, subject to your bank or payment provider's processing time.

Subscription Cancellations

Cancelling a subscription stops all future debits and deliveries from the next billing cycle. Already-processed deliveries are not refunded except under the quality-issue policy above.