Legal & policies
Shipping & Delivery
How delivery zones, slots and charges work, what we need from you, and what happens if a delivery can't be completed. Our greens are cut close to your delivery window, so a missed delivery can't simply wait a week.
Serviceable Zones
We deliver to a defined set of pincodes. Your address is checked when you sign up and again at checkout; we only take orders we can deliver.
Delivery Slots
Choose a delivery date and time window at checkout. Slots close at a cut-off so we can harvest for you, and each slot has limited capacity.
Delivery Charges
A delivery fee applies below a minimum order value; above it, delivery is free. The exact amounts for your area are shown in your basket and at checkout before you pay.
What We Need From You
A complete, accurate address and a mobile number you can be reached on during your slot.
Optional but helpful: a landmark, instructions for the rider (gate, floor, flat), and what we should do if you're not in: call you, leave it at your door, or leave it with your building's security or reception.
Leaving Your Order
If you choose 'leave at my door' or 'leave with security', the order counts as delivered once left as you asked, and we record who received it or that it was left at the door. Please bring it into a cool place soon: microgreens wilt in the heat.
If a Delivery Attempt Fails
Our rider will call you and wait a reasonable time. If the delivery still can't be completed, we record the reason and let you know.
Reasons on your side (the address can't be found, you can't be reached, the rider isn't allowed in, or the delivery is refused): we offer one re-delivery in the next available slot while your greens are still fresh. A re-delivery fee equal to the standard delivery charge for your area applies. If it can't be re-delivered fresh, the order is cancelled; as the greens were cut for you, they can't be refunded.
Reasons on our side (weather or a road closure, a vehicle breakdown, or our mistake): we re-deliver free in a slot you choose, or refund the order in full. The choice is yours.
Events Beyond Our Control
Heavy rain and flooding, bandhs, or official restrictions can stop deliveries for a whole slot. If that happens we'll tell you as early as we can and you can pick a new slot or have a full refund.
Subscriptions
Subscription deliveries follow the same rules. A delivery we miss for reasons on our side is re-delivered or not charged.