Legal & policies
Subscription Terms
The terms specific to Greziva's recurring subscription plans.
Billing Cycle
Each plan has a price per month, shown before you subscribe together with the number of deliveries it covers (4 for weekly, 1 for monthly). The first month is charged when you subscribe, after you authorise a UPI AutoPay or card e-mandate. After that the monthly price is debited automatically, and your bank or Razorpay tells you at least 24 hours before each debit. Delivery frequency is set when you subscribe and can be changed from your account.
Pause, Skip & Modify
From your account dashboard you can pause, skip or reschedule an individual delivery, and change your plan, varieties, frequency or delivery day. Changes apply from your next delivery. You can also change the delivery address from your account.
Cancellation
There is no minimum term. Cancel anytime from your account; cancelling stops all future debits and deliveries from the next billing cycle. Deliveries already made are not refunded except under the quality-issue policy in our Returns & Refunds policy.
Price Changes
If we change a plan's price, we will tell active subscribers before it applies. You can cancel at any time before the new price takes effect.
Failed Payments
If a payment fails we will tell you and explain how to fix it.